Booking Terms & Conditions
These terms apply to all bookings with Todd Luxury Transport ([The General Management Company Pty Ltd, ABN 99 650 701 107, Authorised Booking Entity BEA 290491). By making a booking, you agree to these terms.
1. Making a booking
A booking is confirmed once you receive written confirmation from us and any required payment has been made. Please check your confirmation carefully and let us know straight away if anything is incorrect.
2. Pricing and payment
Your quote is based on the details you provide, including pickup and drop-off locations, date, time and duration. If these change, the price may change.
A deposit of 50% is required to secure your booking, with the remaining balance due at completion of booking.
Credit card and Debit card payments are accepted. Cash payments are accepted. Please note that our drivers do not carry change.
All prices include GST unless stated otherwise.
3. Cancellations and refunds
Cancellations and refunds are handled under our Refund Policy, which forms part of these terms.
4. Waiting time
Your driver will arrive at the booked pickup time and wait up to 30 minutes at no charge. After that, waiting time may be charged at $50 per each hour. If you have not arrived or contacted us within 1 hour of the booked time, the booking may be treated as a no-show.
For airport pickups, we track your flight and include 30 minutes Domestic and 1 hour international waiting time for free. After this we will charge $50 per hour.
5. Changes on the day
Extra stops, route changes or extending your booking on the day are subject to availability and may incur additional charges, which your driver or our team will confirm with you.
6. Delays outside our control
We always aim to be on time, but we are not responsible for delays caused by traffic, weather, road closures, accidents or other events outside our control. We recommend allowing extra time for flights and important events.
7. Passenger numbers and luggage
Each vehicle has a maximum number of passengers and a luggage limit. Please tell us your passenger numbers and luggage when booking. For safety reasons, we cannot carry more passengers than there are seatbelts.
8. Children and child seats
Children under 7 must travel in an approved child restraint by law. Please let us know at the time of booking if you need a child seat and we will supply one at no extra cost / for a fee of $20, or bring your own.
9. Passenger conduct
We want every trip to be safe and comfortable. Our driver may refuse to start or continue a trip, without refund, if a passenger:
behaves in an abusive, threatening or unsafe way
is heavily intoxicated
refuses to wear a seatbelt
damages the vehicle or breaks the law
10. Food, drink and smoking
Smoking and vaping are not permitted in our vehicles. Food and alcohol are not permitted.
11. Cleaning and damage
You are responsible for any damage to the vehicle caused by you or your passengers. A cleaning fee of up to $200 applies if the vehicle needs cleaning beyond normal use, for example after spills or illness. Repair costs for damage will be charged at cost.
12. Lost property
Please check the vehicle before leaving. We will do our best to return any items left behind to you at your cost, but we are not responsible for lost or damaged personal belongings.
13. If we need to change or cancel
If a vehicle becomes unavailable, we may provide a vehicle of similar or higher standard. If we have to cancel your booking, you will receive a full refund, and we will offer an alternative where possible.
14. Your consumer rights
Nothing in these terms limits your rights under the Australian Consumer Law.
15. Contact us
Phone: 0478 053 498
Email: welcome@toddluxury.com.au