REFUND POLICY
At Todd Luxury Transport, we know plans don’t always go to schedule. This policy explains what happens if you need to cancel or change a booking, and when a refund applies.
Cancelling your booking
How much you get back depends on how much notice you give us before your booked start time:
More than 48 hours’ notice: full refund.
24–48 hours’ notice: partial refund, assessed case by case.
Less than 24 hours’ notice: no refund. This applies whatever the reason for cancelling.
Changing instead of cancelling
If you need a different date or time, get in touch before cancelling. Where we have availability, we’re happy to move your booking at no extra cost with at least 24 hours’ notice.
No-shows
If you don’t arrive at the booked time and haven’t told us you’re cancelling, the booking is treated as a no-show and no refund is given.
Finishing early
If your booking ends earlier than the time you paid for, unused time isn’t refunded.
If we cancel
If we have to cancel your booking for any reason on our side, you’ll receive a full refund. We’ll also offer you an alternative booking where possible.
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law. If our service doesn’t meet the consumer guarantees, you may be entitled to a remedy, including a refund.
How refunds are paid
Approved refunds go back to your original payment method. They usually appear within 5–10 business days, depending on your bank.
Contact us
To cancel, change or ask about a refund, contact us as early as you can and include your name, booking reference and the reason for your request.
Phone: 0478 053 498
Email: welcome@toddluxury.com.au
Updates to this policy
We may update this policy from time to time. The current version is always available on this page.